NAI's certification program is definitely one of its success stories. Brought forward as a grassroots idea from the members, it has grown to be a significant part of the associations program mission as well as a growth area for revenue. It has developed into a powerful force in membership development, international outreach and professional training at all levels.
While assessment of the program has taken place and modifications have taken place to improve the product. It is my belief however that the time has come for a more holistic look at the program. A combination of board, professional staff, CIT, certification graduates and outside reviewers are necessary to take a complete look on how to take the program to the next level. Among the areas of to review are
Developing a broader base of trainers for not only the CIG program but also the CIT, CHI and others too.
Investigate the retention rate of certification course folks and their corresponding NAI membership.
What are the long term uses of the training, how effective is it for employers and the employees. Quantify the information so it can be analyzed for improvement of the product as well as promotion.
Take a hard look at the means by which we assess the students. Is the multiple choice exam the most effective means of assessing the student work? Are there ways to improve the test and make it applicable for life long learning and training.
How can we make the Certification program more compatible with other existing programs (NPS for example) and with college programs that currently do not use the program for a variety of reasons
These are just some of the areas to look at.
If elected one of my first priorities would be to create a collaborative taskforce to establish such a review process to be completed in a timely fashion
Comments welcome!
Yours in interpretation
Tom
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